Frequently asked questions
After you have downloaded the "FAST" calculation programme(s), you can find them in the downloads folder. Right-click on the file you wish to use and then click on "properties".
Click on "Unblock" afterwards and confirm by clicking on "OK". This will make sure the calculation programme works again. If this still causes problems, please contact email@example.com.
Acrylic glass has a self-cleaning effect and requires little maintenance. Please do not use any cleaning products or solvents because they can damage the skylight. We advise using the Skylux-cleaner for the maintenance of your plastic skylight and the PVC-cleaner for the PVC frames and curbs.
Make your skylight last even longer thanks to these tips:
The skylight attachments and the sealing tape must be checked once a year.
Clean the skylight only with water and non-aggressive soap and rinse thoroughly with water after cleaning.
Please do not clean the skylights with products that are not suited for acrylic or polycarbonate. For example: no abrasives or aggressive products like silicone, wood protection products, adhesives, unsuitable sealing tape, chemical fumes, etc. These products can cause damage and will result into the loss of guarantee.
Remove tar stains only with turpentine and rinse thoroughly with water.
In case of scratches: please contact the supplier and ask for a suitable polishing product.
Do not use any insecticides on the skylight.
Metal and polyester curbs must be provided with an extra finish.
Our products can be bought at building material suppliers and veranda builders. Find a dealer in your area here.
Yes, Skylux has an online shop https://skylux.shop/. Deliveries are only possible in Belgium, France and the Netherlands.
Yes, you can collect your order during our opening hours. It is better to make an appointment first. Don't forget to bring your purchase order with you.
Depending on the daylight size and the number of shells of your plastic skylight, it is possible to make a fixed skylight openable afterwards. Please take into account that a ventilation frame and an opening and operating system must be installed on the existing skylight. Be sure to have this carried out by a professional installer who has knowledge of this.
The ventilation frame is mounted with hinges on the curb with the same daylight size. The opening and operating system (optional) is mounted in the daylight size of the curb and on the ventilation frame. The plastic skylight is then mounted on the top of the ventilation frame.
Due to the hinge effect, the opening and operating system lifts the skylight to an opening of 30 cm or 40 cm. The height depends on the chosen system, which can be manual or electric.
Please note! You cannot convert a glass flat roof window from fixed to openable.
Unfortunately, it is not possible to determine the number of shells of a mounted skylight with the naked eye. If you were to disassemble the skylight dome in its entirety, you can count the edges of the shells.
Fortunately, there is an easier way to determine the number of shells in your skylight. You can find a QR code on the packaging and on the protective foil of your skylight. If you scan the QR code, you will receive a product code. For more information on the product code, please contact us by phone or email. You can find all contact details here.
First of all, you can contact a roofer/installer who can help. If unsuccessful, you can contact us too. Fill in the service form and we will contact you as soon as possible.