Frequently asked questions

Check out a category to find an answer to your question

Useful tools

After you have downloaded the "FAST" calculation programme(s), you can find them in the downloads folder. Right-click on the file you wish to use and then click on "properties".

Click on "Unblock" afterwards and confirm by clicking on "OK". This will make sure the calculation programme works again. If this still causes problems, please contact itsupport@skylux.be. 

Acrylic glass has a self-cleaning effect and requires little maintenance. Please do not use any cleaning products or solvents because they can damage the skylight. We advise using the Skylux-cleaner for the maintenance of your plastic skylight and the PVC-cleaner for the PVC frames and curbs.

Make your skylight last even longer thanks to these tips:

  • The skylight attachments and the sealing tape must be checked once a year.

  • Clean the skylight only with water and non-aggressive soap and rinse thoroughly with water after cleaning.

  • Please do not clean the skylights with products that are not suited for acrylic or polycarbonate. For example: no abrasives or aggressive products like silicone, wood protection products, adhesives, unsuitable sealing tape, chemical fumes, etc. These products can cause damage and will result into the loss of guarantee.

  • Remove tar stains only with turpentine and rinse thoroughly with water.

  • In case of scratches: please contact the supplier and ask for a suitable polishing product.

  • Do not use any insecticides on the skylight.

  • Metal and polyester curbs must be provided with an extra finish.

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Order

Our products can be bought at building material suppliers and veranda builders. Find a dealer in your area here. 

Yes, Skylux has an online shop https://skylux.shop/. Deliveries are only possible in Belgium and the Netherlands.

Yes, you can collect your order during our opening hours. It is better to make an appointment first. Don't forget to bring your purchase order with you.

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Product Information

A plastic skylight can be turned into an openable model afterwards, but bear in mind that you will need to install a PVC frame with opening system on your skylight. Be sure to hire a skilled installer for this job. A fixed flat roof window cannot be made openable.

As of 2022, you will find a sticker with a unique code on your skylight. If you scan this code with the camera of your smartphone, computer or iPad, you will be able to view all technical details of your purchased skylight.

First of all, you can contact a roofer/installer who can help. If unsuccessful, you can contact us too. Fill in the service form and we will contact you as soon as possible.

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Delivery

If you buy online, your order will be delivered at your home. Deliveries are only possible in Belgium and the Netherlands.

Each daylight solution has a different delivery date. We have many products in stock that can be delivered quickly. Other products have a longer delivery time. All the delivery times are mentioned in our price lists.

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Maintenance

It is legally required to have your SHE systems checked and maintained yearly. Contact your installer

Clean the skylight with water and non-aggressive soap and rinse thoroughly with water after cleaning. Never use abrasives or products that are not suited for acrylic or polycarbonate. Remove tar stains only with turpentine. In case of scratches, use a suitable polishing product. Never use insect sprays on the skylight.

We have a Skylux PVC cleaner for PVC frames and curbs.

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Mounting

We work with premium installers that can install your products. Contact Skylux for a premium installer in your area 

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Need help quickly?

No problem! Call, mail or chat with us

Call us

+32 (0) 56 20 00 00
Available between 8 a.m. & 5 p.m.

Mail us

info@skylux.be
Answer within 24h