Troubleshooting & fault diagnosis for iWindow

This may be related to a software issue. First, try switching off the power to the iWindow for at least 5 minutes, then switch it back on. If the system works again afterwards, please contact us for further support.

Watch this video for a step-by-step explanation on disconnecting the iWindow from the motor rod.

We understand that water infiltration can be a concern, and we would like to share a few facts about it. In complaints about water infiltration attributed to our products, investigation shows in almost all cases that the Skylux product is not the cause. Here are a few important points to keep in mind:

1. Water marks on the inside: If there is actual water infiltration through the skylight/iWindow, you should always see water marks on the inside of the curb.
2. Sealing: Our skylight/iWindow products are always sealed with high-quality rubber. This sealing prevents water infiltration in almost 99% of cases.
3. Installation of the Solin: With correct installation of the Solin against poor adhesion of the roofing, water infiltration is also ruled out.

It is important that installers follow the installation instructions carefully to prevent issues such as water infiltration. If you have any doubts or concerns about your Skylux product, please contact us. We are ready to help and provide all necessary support.

Pairing a new remote control is simple and can be done as follows:

For openable versions (O):

1. Remove the clipped cover on the inside of the window.
2. Remove the support plate from the spindle using 2 screwdrivers and pull the plate towards you.
   
3. You can now push the window open.
4. On top of the motor location there is a ‘learn’ button that can be pressed without removing the motor.
5. Press the button until you hear a buzzer (when pressing the button, an indicator LED will light up).
6. Press any button on the remote control.
7. You will hear a few ‘beeps’ and the two are paired.

For fixed versions (F):

1. First remove the clipped iDome or iWindow from the curb.
2. Press the button on the plastic cover (approximately in the middle of the curb).
3. Press any button on the remote control.
4. You will hear a few ‘beeps’ and the two are paired.

Watch this video for a detailed explanation on resetting and re-pairing your remote control.

For the best experience with your Skylux iWindow2™ or Skylux iWindow3™, install the window at a pitch between 4° and 25°.

A 5° pitch is ideal to keep the glass clean and prevent water from remaining on it. Make sure the roof pitch or the placement of the curb follows these recommendations.