Troubleshooting
Back up and running fast.
Are you experiencing a problem with your Skylux product? Choose your product group and find the solution in a few steps.
SHE maintenance. Taken care of with peace of mind.
The annual maintenance of your smoke and heat extraction system is not a choice, it is a legal obligation. Skylux takes that concern off your hands. Our certified technicians ensure your SHE system operates optimally and keep you compliant with legislation.
How do you turn off the alarm or buzzer on your Skylux control unit?
Does your Skylux control unit keep beeping, or do you hear an alarm/buzzer? In this video, we show you step by step how to easily switch off the sound. This way, you immediately know what to do when the control unit gives a notification.
Maintenance tips
Beautiful for longer. With the right care.
A few simple habits significantly extend the lifespan of your Skylux products.
Cleaning acrylic
Use only water, mild soap and the Skylux cleaner. Avoid abrasive products, as they damage the material and void the warranty.
Maintaining the PVC curb
Use the Skylux PVC cleaner for optimal results and a durable seal.
Removing scratches
Polishing cream specially developed for acrylic works wonders. Ask your Skylux dealer for advice.
Annual check
Check fixings and sealing strips every year. Small interventions prevent major problems.
At Skylux, our care does not stop at delivery. We support you from initial advice to long-term use.
— Expert advice, efficient troubleshooting and personal customer contact. As a Belgian family business, we know our products inside out and are always here for you by phone, email or through our online shop.
Your warranty. Clearly defined.
Skylux stands behind the quality of its products. Below you can read when the warranty applies and which exceptions apply.
What is covered by the warranty?
Skylux offers a 10-year warranty against manufacturing and material defects on all our main products: flat roof windows, skylights and canopies. So you buy with confidence.
Screens, opening systems and electrical components come with a 2-year warranty period.
The warranty covers the replacement of defective parts. This ensures your product continues to perform optimally.
Please note: for some specific products, the warranty period may differ. Check this at the time of purchase or contact our customer service.
When does the warranty become void?
- Incorrect maintenance (outside the maintenance instructions)
- Use in aggressive environments (e.g. chemical atmosphere)
- Incorrect installation or intentional damage
- Glass breakage caused by external factors (hail, impact, storm)
- Normal wear of moving parts (screens, sunblinds)
- Impact on polycarbonate skylights older than 5 years
- UV discolouration of fabrics and coatings
- Electrical or electronic components older than 2 years
Reporting a warranty claim?
Our team is here for you. Get in touch by phone, email or the contact form below. We will help you quickly.
Call: +32 (0)56 200 000
Email: service@skylux.be
Technical documents & tools
Everything you need, directly available. From EPB-compliant product sheets to our practical U-value calculator. All our technical documentation is ready for you.
Any questions?
Our team is here for you. By phone at +32 (0)56 200 000, by email at service@skylux.be or via chat.